OrderAssist™ Drive-Thru Access

Enabling Drive-Thru and Restaurant Access for the Deaf and Hard of Hearing

Ordering at a restaurant or drive-thru restaurant is extremely difficult for the 28 million Americans who are deaf or hard of hearing and many others with language barriers. Our OrderAssist™ system lets these customers place their orders in an efficient way. This easy-to-install system will let you expand your customer base to accommodate a previously untapped market.

"We welcomed the opportunity to better serve our customers, specifically those who are deaf and hard of hearing. Our partnership with Inclusion Solutions has enabled us to better assist this group in our drive thru. Drive-thru's tend to be fast and convenient, so this new system really provides a great option for these customers."
-Kevin Weasler, Owner/ Operator, Culver's Restaurant, Buffalo Grove, Illinois

We asked 6,500 people who are deaf or hard of hearing about their experiences at drive-thru restaurants:

• 42% left without making a purchase
• 94% indicated they would be likely or highly likely to visit a restaurant that put in a drive-thru system to improve access for persons who are deaf or hard of hearing.

With OrderAssist™ you send a message of inclusion, and will expand your customer base to a previously untapped market, including a growing senior population.

Service Made Easy: Opening Your Restaurant to a New Market of Loyal Customers

For the Inside Counter: Deaf and hard of hearing customers — as well as those with language barriers — use OrderAssist™ forms and pens to write out their order at the counter. Inclusion Solutions provides these products personalized for your restaurant.

For the Drive-Thru: Customers in the drive-thru review your menu board and — using our patented BigBell™ system — alert the staff with a tone signal that they will be pulling forward and ordering in an alternative way. Once at the window, they fill out the order form and hand it to the server. Returning customers at the counter and the drive-thru can prepare their order forms in advance and cut down on service time.

OrderAssist™ Product Specifications

OrderAssist™ products are simple, affordable and easy to use. Components include:

• BigBell™ Transmitter: Consistent with ADA law and passes Department of Justice "fist test". Wired or Wireless ChimeReceiver – easily heard by all employees.
• Steel J-Bar for proper mounting of BigBell™, reinforced to handle abuse
• Order Forms: customized for your business
• Pens: customized for your business
• Counter Organizers for Order Forms and Pens
• Customized Signage to be placed appropriately for employees
• Training Materials and Instructions for staff/employees

Volume discounts and nationwide installation program are available. Choose from a wired or wireless option.

Deaf actress and advocate LIz Tannebaum can't use a drive-thru speaker system.	OrderAssist™ includes the BigBell™ touchpad within easy reach of car with J-Bar mounting device.	Order forms provide clear and consistent ordering for deaf, hard of hearing customers or customers with language barriers.

See habits, demographics and needs of the deaf or hard-of-hearing driver in our Drive-Thru Survey: The State of Drive-Thru Dining Access and Assistance for Customers who are Deaf or Hard of Hearing.

For more info or to place your order,
call Clark at 1.866.232.5487 or click here to email.